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Everything you need to know

For everything eBike related

general

The Unlimited eBike Kit really is compatible with almost any bike. If your bike has a quick release or bolt-on front axle (the thingy that holds the wheel to the fork), chances are it will work. Some exceptions include bikes with high-end suspension forks (as they have thru-axles) or very weird/vintage wheel sizes. If you are unsure, get in touch with us and we will guide you. More info

The Unlimited eBike Kit makes any bike a pedal-assisted bike. This means it will provide electrically powered assist when you pedal. The pedal sensor detects your pedalling motion and immediately tells the motor controller to drive the motor via Bluetooth 5 Low Energy. Simple? It is! You can fine-tune how it all feels through our mobile app!

No, both the Unlimited eBike Kit and the Unlimited eBikes are no different than any other eBike out there in that sense, which don’t require a license in the US and EU.

The front wheel is clearly the easiest to swap and the most similar among existing bike standards. But we understand that some people (especially for mtb use) might want a rear motor so it is also available.

Unlimited! with pedaling! It pedals just like a normal bike and there is no motor drag. With pedal assist, typical riders can expect around 35-80 km (20-50 miles) of assisted riding, depending on how much they use the energy (assist level), the gradient, wind, and several other factors. Range figures are estimates and not a guarantee that you will achieve them.

If you run out of battery, you can just pedal the bike normally. Rolling resistance was a high priority for us when designing the powertrain, because our intention is that our customers use the bike also without the battery from time to time. Therefore, we included a one-way clutch in the motors which eliminates all resistance from the motor when rolling forward. It feels like a normal wheel!

Any part directly related to the electric powertrain you can get from us. We are a fully operational company supporting thousands of customers for our electric skateboard product. In case you get the fully assembled Unlimited eBike from us, all components not related to the electric powertrain are fairly standard and any local bike shop will be able to help you out!

The battery comes with an accessory output wire. By getting the correct accessory and wire harness, you can run: 

  • Handlebar-mounted display 
  • Handlebar-mounted throttle
  • High-efficiency front and rear lights will be available in the near future 
  • Left and right brake sensors for motor cutoff

YES. Just like our electric skateboard product, you are not fixed to what you first get. Many of our customers start with the option that fits them best at the time of purchase, but then get upgrades later as they want to. For example, you can get extra batteries (and even connect them at the same time!), accessories, bigger battery, etc., all after using your initial product.

Yes! Look for it as RideUnlimited on the Apple App Store and the Google Play Store

You can use the Unlimited eBike Kit without any screen. You can also mount your smartphone on the handlebar and open our app which includes a super sleek dashboard. The screen saves you from draining the battery in your phone and also gives you quick access to information and options so it’s great to have though!

Rolling resistance was a high priority for us when designing the powertrain, because our intention is that our customers use the bike also without the battery from time to time. Therefore, we included a one-way clutch in the motors which eliminates all resistance from the motor when rolling forward but disables the possibility of regenerative braking.

Uphill performance depends on how steep the hill is and the total weight of bike plus rider. The motor is a big help though, but sometimes people will need to pedal harder to get it up steep hills. No damage can be done to the motor or system by pushing the limits though, as it is all handled automatically by our fantastic control system.

Our motors are rated to 130 kg (286 lbs) of load capacity (rider + bike). The bikes are designed to the same spec.

Wireless pedal sensor

We know most pedal sensors can be a pain to install with wires, alignment, and connectors. For these reasons we are convinced that our pedal sensor is a game changer, it literally takes no longer than 5 seconds to install.

If you commute daily the battery will need recharging every ~6 months depending on how long your commute is.

The pedal sensor is 75 mm x 30 mm x 13 mm

You can install it in whichever crank arm you think works best for you or your bike, it does not matter which side. You can configure this from the app.

powerpacks

The SL battery is 220 mm x 84 mm x 51 mm. Height is increased by 12 mm when the mounting baseplate is considered. Weight is 1.1 kg. 

The XR battery is  356 mm x 84 mm x 51 mm. Height is increased by 12 mm when the mounting baseplate is considered. Weight is 1.9 kg.

All cells utilized are top quality Samsung or LG 18650 cells. 

The small battery is a 52 V, 151 Wh brick of dense energy! 

The big battery is also 52 V but 353 Wh, also super dense for its size! 

You can note that voltage is higher than in most other ebikes and this enables a higher efficiency system =).

YES. The motor is completely drag-free and feels like a normal hub when rolling. Our intention is that people can still enjoy the analog bike when they feel like it without complicated changes! Just remove the battery and make sure the motor wire is safely grabbed with the provided clips so it’s not hanging around and you’re good to go.

Wheels and tires

All batteries are compatible with all bikes. All motors fit 100 mm x 10 mm dropouts except for the 16” (Brompton) and 20” (folding) pre-built wheels which fit 74 mm dropouts. If you change bikes, you should be able to easily swap the motor to the new bike. If you change bikes to a bike with a different wheel size but compatible dropout width, your local bike shop should be able to lace the correct rim size to your motor.  If you change bikes to a bike with a very different dropout (e.g. from a 28" to a Brompton), you might have to change the motor too. Contact us in such a scenario first so we can assess your case and get you the best solution!

YES. It is a standard bicycle tire for the wheel size you selected. You can change it whenever you want to the tire of your personal preference or have a local shop do it for you.

Tire size is, to some extent, related to rim width and riding purpose. Tire diameter needs to be in accordance with your wheel size, but you can use different widths depending on what you want. The best size would be the one that came stock with your bike. Remember to always check what is the width limit that your bike/fork/brakes can take.

preorders

Kits with a delivery date of more than 8 weeks in the future can only be ordered in advance.

To pre-order a kit you will need to pay 50% of the purchase price, after which you will receive a corresponding confirmation by email.

One week before your kit's ship date, you will receive another email asking you to pay the remaining amount via our website.

As soon as the full amount has been received and we have dispatched your kit, you will receive an email with the tracking code.

You can cancel at any time and receive a full refund of your deposit. Your kit will then be made available for sale again.

To cancel, send us an email with your order number and request for cancellation.

The kits are shipped following the same order in which we have received the relevant deposits.

Return policy

If you ordered our product and do not want it for any reason, you may return it to us within the first 30 days from when the product reaches your shipping address. Here's what you need to do: 

Within the 30-day timeframe, you MUST notify our team by email at contact@unlimitedev.com stating your decision to return the product. 

You MUST send the UNUSED product back to us within 14 days of informing us that you want a refund. 

Customers looking to return their product will be required to pay their own return shipping costs. 

Product should return to our offices in as-new, unused condition, in its original packaging. 

We will provide you with the refund as soon as we confirm the product has reached our office and is in as-new condition. 

Returns that do not meet these criteria will be neither refunded nor returned to the customer at Unlimited’s expense. Product can be returned to the customer upon request at customer’s expense.

Warranty on Unlimited Components

1-year Warranty (US) 

2-year Warranty (EU) 

For other components, please refer to the manufacturer specifications.

For everything eSkate related

general

Our Kits will fit to any new school or old school truck mounts with either 150mm or 180mm hangers. A small percentage of hangers are way too big to fit our motors and are thus not compatible. Only standard 5/16" (standard skate/longboard) trucks are compatible. See here for more information.

Pretty much!

We’ve mounted the Solo Kit, the Cruiser and the R Kit to every board we’ve come across, including penny boards! The only complications we've found is when riders use drop-through trucks on longboards with built-in drops. The issue here is that there is too little space for the battery to fit.

It really depends on the type of person you are. If you’re faithful to your own boards, then probably more beneficial to opt for a Kit. But if you literally just want to open the box, turn on your Kit and ride our premium boards, we’d say go for the Complete ;).

Our three boards have been tuned to excel as electric skateboards. We put all our knowledge and experience as riders to create a set of boards that will be a joy to ride at the higher speeds you will encounter and all the components are tuned in unison to work with our drivetrain. Besides, the graphics look sick!

Yes! Look for it as RideUnlimited on the Apple App Store and the Google Play Store

We provide (3) riding styles: Easy, Eco and Pro. Easy being our most user-friendly and Pro unleashing the full fury of our powertrain. 

There is also a USER mode that you can tune to your liking with our mobile app RideUnlimited. USER mode comes pre-adjusted right in between Eco and Pro.

Yes, as long as your batteries are connected to the Baseplate for Cruiser & R setups.

Absolutely! The USB-C port was intended to be used for charging your phone, laptop, music player or any other gadget that needs juice while you’re on the go.

Solo kits get around 11 km (7 miles) max range and the Cruiser and Race setups can get about 21 km (13 miles) max range. With our new kick-assist mode you can get much more with some pushin.

YES. You are not fixed to what you first get. Many of our customers start with the option that fits them best at the time of purchase, but then get upgrades later as they want to. For example, you can get extra batteries and motors (and even connect them at the same time!), accessories, etc., all after using your initial product. Modularity and upgradeability is one of the main attributes of our drivetrain!

Any part directly related to the electric powertrain you can get from us. We are a fully operational company supporting thousands of customers. In case you get the fully assembled Unlimited eSkate from us, all components not related to the electric powertrain are fairly standard and any local skate shop will be able to help you out! We carry replacements for everything you get.

powerpacks

Each eSkate battery is 220 mm x 72 mm x 45 mm. Weight is 650 grams.

All cells utilized are top quality Samsung or LG 18650 cells. 

The battery is a 36 V, 100 Wh brick of dense energy!

travel

The great thing about Unlimited is that our batteries are sub 100 Wh which means you simply take them off your Kit or Complete and bring them carry-on for your flight. It really depends on the airline and airport security but we have travelled from Asia to the EU with 7 batteries!

Shipping & Handling

If there is visible damage to your Unlimited box that appears to have damaged the product in any way, please notify the courier immediately as they are held responsible for all damage caused in transit. Request documentation from them stating that you have received a box with visible damages. You will need this for insurance purposes to qualify for a replacement kit, bike or any affected component.

We are only shipping to the European Union through the unlimitedev.com website and to the United States of America through unlimitedxloadedusa.com

Safety

This speed limit is an electro-mechanical limit of our brushless motors and a function of battery voltage, top speed will decrease as the voltage drops (as the battery gets depleted). Besides, any faster than that and you’d basically be riding Marty’s BTTF hover-board.

Reverse is currently not implemented but will be available once we release sensored motor support in a future generation of the drivetrain.

Absolutely! One of the best parts about the Unlimited Kit is that you can free ride your board if your battery ever runs out. Unlike other electric skateboards, you never have to stop riding with Unlimited.

Yep! Our motors have been designed to charge your battery every time you brake.

Preorders

Kits with a delivery date of more than 8 weeks in the future can only be ordered in advance.

To pre-order a kit you will need to pay 50% of the purchase price, after which you will receive a corresponding confirmation by email.

One week before your kit's ship date, you will receive another email asking you to pay the remaining amount via our website.

As soon as the full amount has been received and we have dispatched your kit, you will receive an email with the tracking code.

You can cancel at any time and receive a full refund of your deposit. Your kit will then be made available for sale again.

To cancel, send us an email with your order number and request for cancellation.

The kits are shipped following the same order in which we have received the relevant deposits.

Return policy

If you ordered our product and do not want it for any reason, you may return it to us within the first 30 days from when the product reaches your shipping address. Here's what you need to do: 

Within the 30-day timeframe, you MUST notify our team by email at contact@unlimitedev.com stating your decision to return the product. 

You MUST send the UNUSED product back to us within 14 days of informing us that you want a refund. 

Customers looking to return their product will be required to pay their own return shipping costs. 

Product should return to our offices in as-new, unused condition, in its original packaging. 

We will provide you with the refund as soon as we confirm the product has reached our office and is in as-new condition. 

Returns that do not meet these criteria will be neither refunded nor returned to the customer at Unlimited’s expense. Product can be returned to the customer upon request at customer’s expense.

Warranty on Unlimited Components

1-year Warranty (US) 

2-year Warranty (EU) 

For other components, please refer to the manufacturer specifications.

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